How To Do Supply Chain Risk Management & Increase Customer Satisfaction?

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An endeavor becomes riskier as the number of steps needed to make a product increase and become more complicated. To bring in profits and keep consumers happy, a company providing a product or service must never let complications with supply chain risk management affect the consumer.

Purchasers should not have to incur cost hikes or surplus problems because of an issue with production or shipping or sourcing. These are matters that the typical customer does not want to hear about anyway.

If they begin to share your troubles, they will most likely find another provider for that particular good or service. That is why potential problems need to be handled before they become major disruptions.

Good Relationships With Customers

The product developers should seek to build lasting relationships with these suppliers. With that said, they must also have a plan in place just in case a supplier cannot meet demand.

There must be a way to implement these alternative strategies quickly and cost-effectively. That way, service is never interrupted. That could be detrimental to the future of a business.

If any business owners want to outsource the supply chain management services, then you should do supply chain risk analysis. It is recommended to go for midwest e-commerce services for good quality order fulfillment services. 

Streamline The Process

If an inventory is being put out according to plan, the company in question will be able to create more products in a smaller amount of time. Plus, if this can be done while meeting all of the ideal performance metrics, the enterprise will be running as well as can be expected.

The risk potential is minimized, and the company is maximizing output and profit. The key to making this happen is to manage suppliers and manufacturers separately. In other words, segment the supply chain.

Risk management teams for each department can hone in on the unique operations that need to be overseen for this aspect of the business. Then, these team members can make a note of certain processes that could be streamlined.

They should also meet with managers from the other teams they depend on to discuss how each group can better serve the other. This collaboration is necessary if every part of the enterprise is going to contribute to the overall success of the whole venture.

Any astute business owner should consider the concept of supply chain risk management an important part of their business acumen. While it is imperative to think about getting products into the hands of consumers, it is even more important to make sure you see a return on your investment while doing so. Success will be hard to attain if production methods are not properly guided.

Supply Chain Operation Reference Model 

Supply Chain Operation Reference Model (SCOR), as developed by the Supply Chain Council, is the most common tool to analyze and improve the performance of supply chain management, measuring the effectiveness of total supply chain management from tier-n suppliers to tier-n customers. Performance measures through 3 cyclic frameworks: process modeling, performance measurement, and best practices.

Do Proper Planning 

Process modeling focuses on the horizon of the Plan-Source-Make-Deliver-Return process or simply a whole chain of activities to transform raw materials or knowledge into final products or services readily consumed by final customers.

Planning plays a key role in ensuring no further conflict in a subsequent process. A big job in the planning phase is staying with aggregate demand and sales forecasts.

Planning also implies risk management to have a secured supply, preventing interrupting ordinary business operation processes, in which most attending areas fall into supplier or partnership management and natural disaster. All these increase the fragility of the supply source once the company seeks more outsourcing solutions as an opportunity to improve their bottom line.

The SCOR process reference model contains performance metrics (identify critical processes, develop measurement tools and measure performance against objectives), and benchmarking best in class performance in the process, practice, and people to provide the best framework for operational management.

Performance Measurement 

Performance measurement focuses on attributes: reliability, responsiveness, agility, cost, and assets. There’s a little need to explain all these criteria seem all revealed by their words, but that ultimately provides a supply chain superior; cost control, excellent customer service, attracting pool talent; improving channel partnership.

Key performance indicators respectively represent perfect order fulfillment, order fulfillment order time, flexibility and adaptability, cost of goods sold, and supply chain management cost, cash to cash cycle time, and return on fixed assets.

The first three attributes reliability, responsiveness, and agility is driven by customer orientation; focus and aim to best customer satisfaction while the other two concentrates to improve internal performance. These criteria are used by supply chain experts to measure and compare their business against internal and external benchmarking.

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